Need to Complain? We’ll Handle it.

At Equity Release Expert, we aim to give you the best possible service, but there may be times when we don’t always get it right. If you tell us what went wrong, and give us the opportunity to put it right, it will help us to avoid making the same mistakes in future. You can raise your complaint with us by email, phone or post using the contact information below.

We’ll fully investigate your complaint and take whatever steps we can to sort the issue out. You’ll be kept posted about the status of your complaint as matters develop.

If you’ve got any more questions, feel free to contact us at any time here.

How To Complain

Equity Release Expert is dedicated to help UK citizens make sense of their finances, save money on their mortgages and get their debt under control. If we haven’t met your expectations in any way whatsoever, get in touch with us through any of the following:


Tel: +44 7342 188417

Post: Digital Roo Ltd, 32 Hamsey Rd, Brighton, BN2 8DE, United Kingdom

NOTE: In order for us to process and take action on your complaint, please supply us with your full name, email address, contact telephone number, and reason for complaint. We will use this information to help our chosen mortgage advisors investigate your case.

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